Terms & Conditions — Jigsaw Tails

Who we are

These terms apply to purchases from Louise Bridgeman T/A Jigsaw Tails, sole trader.

Business address:
Treetops
Common Road
SP5 2SU
United Kingdom

By placing an order with Jigsaw Tails, you agree to these terms. Please read them before purchasing.

What we sell

Jigsaw Tails sells personalised physical pet jigsaw puzzles. Each puzzle is created from photographs and information provided by you, producing a unique piece of artwork made especially for your pet.

Here is how the process works:

You upload one or two photographs of your pet, provide their name, tell us where they are happiest and what they would be doing there.
We generate one initial personalised artwork for you to review.
You may choose that artwork or use your one included customer-directed revision to ask for a specific change. Your original artwork remains available, so you can select either version.
You approve the exact artwork you want us to use.
Your chosen artwork is made into a 500-piece puzzle.
Your personalised jigsaw puzzle is made and delivered to you.

A standard puzzle purchase is for a physical jigsaw puzzle. You may separately add the unwatermarked digital version of your approved design, or buy the Digital Artwork as a standalone product.

Your included artwork revision

Your creation includes one initial personalised artwork and one optional customer-directed revised artwork at no extra cost. A revision means that you tell us what you would like changed in the scene or activity and we create one new version using your original photographs and creative details.

Your original artwork remains available after the revision, and you may choose either version. Internal quality checks and technical retries do not use your customer-directed revision. It is used only when you submit your own change request and the revised artwork is successfully created.

We do not currently offer a separate paid additional-artwork product in the new creation journey. If one is introduced later, it will be a separate product with its own price and terms.

Historical additional artwork entitlements

Some existing orders may already include a previously purchased £1.99 additional artwork pair. Those orders retain their original entitlement: two additional artwork options, continued access to the original two options, and the existing £1.99 credit against a later jigsaw purchase where applicable. That credit can only be applied once per order. This historical entitlement is not part of the current free-revision journey.

Optional handwritten gift card

You may add an optional handwritten gift card to your order for £2.99. You provide the message, which can contain up to 40 characters. The message is used to prepare the requested gift card and complete fulfilment of your order.

The parcel does not include prices or order paperwork.

Prices

Current prices for Jigsaw Tails puzzles are:

500-piece puzzle, including FREE UK tracked delivery — £34.99 delivered
Standalone Digital Artwork — £19.99
Digital Artwork with a puzzle — £9.99

The total amount payable, including delivery, will be shown clearly before you confirm your order. Prices are in pounds sterling (GBP) and are inclusive of any applicable taxes unless otherwise stated.

Digital Artwork is supplied as a larger unwatermarked JPEG made from the finished composition you approve. It is delivered securely after successful payment and does not include the private source artwork or production files.

When you expressly request immediate digital delivery, you acknowledge that your statutory cancellation right for that digital content ends once supply begins. This does not affect your rights if the digital content is faulty or not as described.

Payment is completed through Stripe Checkout. Your order is confirmed after successful payment and the payment information has been received by Jigsaw Tails. Production does not begin before payment is confirmed.

Promotional codes

Promotional codes may have their own eligibility requirements, expiry dates or other conditions. They may be limited, withdrawn or unavailable for particular products or orders. Where a code is offered, it must be entered or applied as required by the checkout flow, and any discount will be shown before you confirm your order.

Puzzle format

All physical Jigsaw Tails orders use the same personalised artwork you have chosen:

500 pieces — finished puzzle size approximately 50 × 38 cm

Your photographs and submitted information

By uploading photographs and providing information through Jigsaw Tails, you confirm that you have the right to use and submit that material and that doing so will not:

Infringe another person's copyright or intellectual property rights
Violate another person's privacy
Involve anything unlawful

Jigsaw Tails uses your photographs and information solely to create your personalised artwork and fulfil your order.

How your artwork is created

Your Jigsaw Tails artwork is created using image-generation technology, informed by:

The photographs you upload
The information you provide in the questionnaire
Your chosen creative direction

Generated artwork is interpretive by nature and may not reproduce every photographic detail exactly — it is a personalised artistic creation rather than a photographic reproduction.

Importantly, you will always be shown the artwork available to you and asked to choose the version you prefer before your physical puzzle is ordered for production. You are in control of which artwork becomes your puzzle.

For details of how your photographs and questionnaire information are used, including transmission to OpenAI for artwork generation, please see our Privacy Policy.

Personalised products and cancellation

Each Jigsaw Tail puzzle is made specifically to your personal specification, using the artwork you have chosen and the 500-piece puzzle format. Because of this:

Because your Jigsaw Tail is made to your personal specification, the normal right to cancel an online purchase simply because you change your mind does not generally apply once the personalised product has been ordered for production.

This does not affect your legal rights if the goods are faulty, damaged, not as described, or not what you ordered. See the section below on damaged or incorrect goods.

When production begins

Once successful payment has been confirmed and your personalised puzzle has entered production, it cannot normally be changed or cancelled simply because you have changed your mind.

If you need to raise a concern before your order has gone into production, please contact us at support@jigsawtails.co.uk as soon as possible and we will do our best to help.

Damaged, faulty or incorrect goods

If your puzzle arrives damaged, faulty, not as described or isn’t the product you ordered, please contact us at support@jigsawtails.co.uk with your order details and a description of the problem. A photograph of the issue can help us resolve things more quickly.

Your statutory rights are not affected by these terms. Nothing here limits any right you may have under consumer protection legislation.

Delivery

FREE UK tracked delivery is included in the £34.99 500-piece puzzle price.

Please allow up to 7 days for production and delivery. This is an expected service timeframe rather than an absolute guaranteed arrival date. Occasional delays outside our reasonable control can occur — for example, during exceptionally busy periods or due to courier delays.

We currently deliver within the United Kingdom only.

Your responsibility when ordering

Because each puzzle is made to your specification, please take care to check the following before confirming your order:

That you are happy with your chosen artwork
That you are happy with the 500-piece puzzle format
That your delivery details are correct during the checkout process

Errors in your submission that are not caused by Jigsaw Tails may not be eligible for a free replacement.

Digital artwork

You can buy your chosen personalised artwork as a standalone digital download, or add the digital version when ordering a physical puzzle. A standard puzzle purchase does not include the digital version unless you select that add-on. The supplied JPEG is based on the final design you approved and is retained privately in accordance with our Privacy Policy.

Retained artwork and future reorders

We may retain the artwork you selected for a limited period after your order so that we can support customer service and potentially make future reorders easier. For full details of how long we keep this artwork, please see our Privacy Policy.

A reorder service is not currently available, but we may offer this in future.

Our liability

Jigsaw Tails will take reasonable care to provide you with a quality product. If something goes wrong as a result of our fault, we will work with you to put it right — including replacement or, where appropriate, a refund.

Nothing in these terms limits any liability that cannot be excluded by law, including liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be lawfully limited. Nothing in these terms affects your statutory consumer rights.

Governing law

These terms are governed by the laws of England and Wales. This does not affect any mandatory consumer rights you may have under the law of the country in which you live.

Questions about these terms

If you have a question about these terms, please contact us at support@jigsawtails.co.uk.